126 Main Street, Pikeville, KY 41501  •  Phone: 606-444-5500  •  Fax: 606-433-0200  •  Email: cindy@eastkyexpo.com

POLICIES

Please take a moment to review our building policies. This page should cover any questions you might have before visiting our facility.

Please do not bring food and or beverages into the Arena, at any time except for medical purposes. Guests must dispose of the unauthorized items prior to entrance into Arena. Guests with specific/special dietary needs due to medical conditions or religious requirements should contact Belinda Collins at 606-444-5445.

 

Arena Policies

Cameras
Artist request~ Use of video cameras is prohibited within the Expo Center. Cameras with no flash are permitted for certain family events, depending on the show. Cameras and recording devices are generally not permitted for special events. For more information please contact 606-444-5500. 

Exit and No Re-Entry Policy
Exiting and re-entering the building with the same ticket is not permitted. Exceptions are only made in the case of medical situations and emergencies. Guests with medical emergencies or other guests who want to leave and then return to the building should be directed to the Guest Services Desk in the Main Street Lobby. 

Guest Conduct
The following behavior or activities are grounds for eviction from the Expo Center:

  • Use of profanity or unacceptable language of any type.
  • Possession of illegal or unauthorized items inside the Expo Center.
  • Unacceptable or indecent dress.
  • Failure to obey or follow Expo Center smoking policies. We are a No Tobacco allowed facility.
  • Use of illegal substances or drugs.
  • Public drunkenness.
  • Entering or attempting to enter any "off limits" areas such as playing surface, stage area, backstage or restroom of the opposite sex.
  • Participating in a fight.Verbally abusing, threatening or intimidating other guests or arena employees.
  • The throwing of any objects or projectiles in seating areas, from balconies, ramps, stairwells or any other areas.

Lost and Found
The Expo Center provides lost and found services for guests in the Business Office located in the Main Street Lobby. Any items that are not claimed at the end of an event will be turned in at the Guest Services Desk. Items turned into Lost and Found can be claimed during regular business hours Monday – Friday 9:00 AM – 5:00 PM. The Expo Center is not responsible for any lost or stolen items. 

Prohibited Items
The following items are not permitted in the Expo Center by guests:

  • Cans, bottles, coolers or other similar containers Video cameras or audio recorders
  • Laser pens or laser products Air horns or noise makers
  • Weapons of any kind (this includes pocket knives)
  • Professional Cameras (Please note: Some shows do not allow cameras of any kind.)
  • Any other item deemed unacceptable by Expo Center management.

In the event that items are revealed during a search, the guest(s) will be permitted to return to their vehicle with the item or they can dispose of the item. The Expo Center will not safeguard any personal belongings or items of any type. Expo Center management has the sole right to determine the type of pre-event screening. 

Service Pets
No pets or animals are allowed in the Expo Center with the exception of service animals. 

Smoking
The Eastern Kentucky Expo Center is a smoke-free facility. Smoking will only be allowed on the designated outdoor smoking balconies location at sections 202, 205, 222 and 219 on the main concourse. 

Ticket policies 

Will Call Policy
Tickets may be picked up at the Will Call window of the Expo Center Box Office located on Huffman Avenue. Photo identification is required to pick up tickets. 

Children's Ticket Policy
Children ages 2 and over are required to have a ticket for admission, with the exception of select children's shows that require tickets for all children age 1 and over. You must have a ticket if you occupy a seat. 

Lost or Stolen Ticket Policy
Lost tickets will not be replaced by the Expo Center. If tickets are stolen, guests must provide proof of purchase and a police report to the Expo Center Box Office. New tickets will be printed. 

Re-selling tickets
Resale tickets available on Ticketmaster.com

Security Policy

In response to the need for heightened security procedures, the Eastern Kentucky Expo Center has implemented the following policies to ensure a safe, enjoyable event experience for all guests.

Entering the Expo Center
All jackets and bags may be searched upon entry. Purses, diaper bags and other small personal bags are allowed, but will be inspected at all gate entrances.No large bags or boxes are allowed in the building.In addition, the following items are not permitted inside the Expo Center:
  • Food or beverage
  • Cans, bottles, coolers or other similar containers
  • Video cameras or audio recorders
  • Laser pens or laser products
  • Air horns or noise makers
  • Weapons of any kind (this includes pocket knives)
  • Professional Cameras ( Please note: Some shows do not allow cameras of any kind.)
  • Any other item deemed unacceptable by Expo Center management.Expo Center management reserves the right to make the final determination on prohibited items.

In the event that prohibited items are revealed in a search, guests will be asked to dispose of the items or return them to their cars before re-entering the building. 

Parking Around the Expo Center
Parking is available in the downtown parking garage located at the corner of Hambley Blvd. and Huffman Avenue.
Curbside parking will be allowed as marked by the City of Pikeville.
Passenger pick-up and drop-off is contained to the corner of Huffman Avenue at our Box Office Entrance and Main Street Plaza.
Due to the fact that these additional security measures may cause slight delays, fans are encouraged to arrive early to allow adequate time to enter the building.

Thank you for your cooperation with the enforcement of these necessary procedures. 

 

 

Guest Services

Arena features:

ATMs
Community Trust Bank money access machines are available on the main concourse beside the Expo Center Box office located on Huffman Avenue. Main Street Guest Services Desk
Our Guest Services staff is ready and eager to assist with any needs during an event at the Expo Center. The Main Street Guest Services Desk is located in the Main Street Lobby on the main concourse level.

Elevators/Stairways
The main elevator is located in the Main Street Lobby. An emergency stairway exit is located near section 223 of the main concourse. In addition to this emergency exits are also located at the Riverfill Entrance, Box Office location and our Main Street Entrance. Emergency Exits are located at all four corners of the building on our main concourse level.

Family Restrooms/Diaper Changing Stations
The Expo Center offers family restrooms in the main concourse near our box office location. These facilities have larger private restrooms and changing tables.

First Aid
The City of Pikeville provides first aid and paramedic services for all public events at the Eastern Kentucky Expo Center. First-aid rooms are located on the main concourse under Section 215.

Lost and Found
The Expo Center provides lost and found services for guests at the Main Street Guest Services desk located in the Main Street Lobby on the main concourse level. Items that are turned in to Lost & Found can be claimed during regular business hours at the arena's administrative offices, located in the Main Street Lobby.

Meeting Facilities and Conference Areas
The Expo Center has a ballroom and boardroom available for private meetings, conferences or smaller functions. For more information, please call (606) 444-5500.